Returns & Exchanges

We want you to be completely happy with your Anson purchase. If something isn't right, here's how to sort it.

How to Return an Item

1. Email help@ansonclub.com within 30 days of delivery with your order number and the item you'd like to return.
2. We'll confirm it's eligible and send you return instructions (and a prepaid label, if the item is faulty or incorrect).
3. Send the item back in its original, unused condition, with all tags attached.
4. Once we've received and inspected it, we'll process your refund to the original payment method.

Important Information

• Returns must be requested within 30 days of delivery.
• Items must be unused, in their original packaging, with all tags intact. Proof of purchase is required. Anything returned in non-sellable condition won't be accepted.
• Refunds are issued to the original payment method only. Shipping costs are non-refundable.
• Received a faulty or incorrect item? Contact us at help@ansonclub.com before returning it, and we'll provide a prepaid return label where applicable.
• Received an order as a gift? You can return it for an exchange or credit note only — please let us know this when you get in touch.
• Bought from one of our stockists? Returns need to go directly to them, as we're unable to process retailer returns.

Any questions, email our team at help@ansonclub.com.

None of the above affects your statutory rights, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied.